Job Description
Customer Service Management: Drive a customer-centric culture, ensuring high service standards and prompt resolution of customer issues.
Operational Leadership: Oversee day-to-day service center operations, ensuring smooth workflows and optimal resource utilization.
Risk Management & Compliance: Implement and maintain an effective risk management framework, ensuring adherence to regulatory and internal compliance requirements.
Performance & Efficiency: Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, productivity, and service delivery.
Team Leadership & Development: Provide guidance, coaching, and motivation to staff, fostering a high-performance work environment.
Resource Optimization: Ensure efficient allocation and utilization of resources to enhance service delivery while controlling operational costs.