DFS Manager - Card Acquiring

KEY RESPONSIBILIES
Business Growth (30%)

Execute the Bank's merchant acquiring strategy to achieve business growth, revenue, and profitability targets.
Drive the expansion of acquiring channels, including POS, card acquiring, e-commerce acquiring, KCB Lipa, QR payments, and other digital payment solutions.
Identify new market opportunities, customer segments, and partnerships to increase transaction volumes and merchant penetration.
Contribute to the Bank's digital payments and digital transformation strategy.
Support merchant acquisition, onboarding, activation, and retention initiatives across target market segments.
Build and maintain strong relationships with merchants, aggregators, fintechs, payment service providers, and other key stakeholders.
Manage the merchant portfolio to ensure growth in active merchants, transaction volumes, and revenue generation.
Monitor merchant performance and implement initiatives to improve merchant activity and retention.

POS and Acquiring Business Management (25%)

Oversee the deployment, utilization, and performance of POS terminals and other payment acceptance devices.
Monitor acquiring transaction trends and implement strategies to increase card usage and merchant acceptance.
Ensure timely merchant settlements and effective management of acquiring operations.
Optimize acquiring channels to improve customer experience and operational efficiency.

E-Commerce and Digital Payments (10%)

Drive the growth and adoption of e-commerce payment solutions and digital acceptance channels.
Collaborate with internal and external stakeholders to deliver innovative payment products and services.
Monitor industry trends and recommend enhancements to strengthen the Bank's competitive position in digital payments.

International Money Transfer (IMT) Business (10%)

Manage and grow the Bank's international money transfer business through strategic partnerships and channel optimization.
Work closely with remittance partners to increase transaction volumes and customer adoption.
Identify opportunities for new remittance corridors and value-added services.
Monitor business performance and ensure compliance with applicable regulatory requirements.

Revenue and Financial Management (10%)

Develop and manage business plans, budgets, and revenue forecasts for the acquiring portfolio.
Achieve agreed revenue, transaction volume, merchant acquisition, and profitability targets.
Track and analyze business performance indicators and implement corrective actions where necessary.
Identify opportunities to optimize costs and improve overall business efficiency.

Product Development and Innovation (5%)

Support the development, enhancement, and commercialization of acquiring and payment solutions.
Conduct market research and competitor analysis to identify emerging opportunities.
Collaborate with technology, operations, and business teams to implement new products and features.
Drive innovation to improve customer experience and business performance.

Risk, Compliance and Governance (5%)

Ensure full compliance with regulatory requirements, card scheme rules, AML/CFT policies, and the Bank's internal policies and procedures.
Monitor acquiring risks, fraud trends, chargebacks, and disputes, and implement mitigation measures.
Ensure merchants comply with onboarding, KYC, and due diligence requirements.
Support audits, regulatory reviews, and compliance assessments related to acquiring services.

Operational Management (5%)

Oversee the end-to-end acquiring lifecycle, including merchant onboarding, transaction processing, settlement, reconciliation, and support.
Ensure service delivery standards and operational controls are maintained across all acquiring channels.
Work closely with Operations, Technology, Risk, and Compliance teams to resolve issues and improve processes.
Monitor vendor and service provider performance against agreed service levels.

Customer Experience (5%)

Champion exceptional merchant and customer experiences across all acquiring and payment solutions.
Address customer complaints and service issues in a timely and effective manner.
Implement initiatives to improve customer satisfaction, loyalty, and product adoption.
Reporting and Stakeholder Management (5%)
Prepare and present business performance reports to management and relevant committees.
Provide insights and recommendations to support strategic decision-making.
Build and maintain effective working relationships with internal and external stakeholders, including regulators, payment schemes, fintechs, merchants, and international partners.

Lead and Team Development (5%)

Support, coach, and develop team members to achieve business objectives.
Establish performance goals and monitor individual and team performance.
Foster a culture of accountability, innovation, collaboration, and continuous improvement.
Support succession planning and talent development within the acquiring function.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

EXPERIENCE

6449

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