Manager Agency Banking
KEY RESPONSIBILIES
Agent Network Growth & Management (50%)
- Recruit, onboard, and manage Super Agents and Retail Agents in assigned regions and markets.
- Drive the expansion of the agency banking network in line with business growth objectives.
- Identify opportunities to increase agent coverage and penetration in underserved and strategic locations.
- Develop initiatives to improve agent productivity, activity levels, and business performance.
- Manage agent relationships and ensure high levels of engagement and retention.
- Carry out competitor’s survey to guide development of pricing strategies, service offering, product development and customers service programs.
- Revenue management to control commission leakages
Business Development & Performance (10%)
- Drive customer acquisition, transaction growth, and revenue generation through the agency channel.
- Monitor agent performance and implement initiatives to improve transaction volumes and profitability.
- Execute market development activities to increase awareness and usage of agency banking services.
- Support implementation of sales campaigns, promotions, and business growth initiatives.
- Track and manage achievement of business targets and KPIs.
Product & Service Management (10%)
- Support the deployment and management of agency banking products and services on Agency Banking channels.
- Promote adoption of services including cash deposits, withdrawals, account opening, funds transfers, bill payments, merchant payments, and other digital financial services.
- Benchmark the products & services offered by KCBT agents versus others in the market, ensuring the Agency Banking by KCBT becomes a market leader.-
- Gather customer and agent feedback to support service enhancements and product improvements.
- Work closely with Product and Technology teams to improve channel capabilities.-
Operations & Service Delivery (10%)
- Ensure efficient onboarding, activation, and operational support of agents.
- Monitor agent liquidity levels and support liquidity management initiatives.
- Coordinate resolution of operational issues affecting agents and customers.
- Ensure agents comply with operational procedures and service standards.
- Drive continuous improvement of customer experience across the agency network.
Compliance, Risk & Governance (10%)
- Ensure compliance with Bank of Tanzania regulations, AML/CFT requirements, KYC standards, and internal policies.
- Conduct agent due diligence, monitoring, and periodic reviews.
- Monitor operational, fraud, liquidity, and reputational risks across the network.
- Ensure adherence to established governance frameworks and operational controls.
- Support internal audits, regulatory inspections, and compliance reviews.
Training & Capacity Building (5%)
- Conduct agent training, coaching, and awareness programs.
- Build agent capability in sales, customer service, compliance, operations, and liquidity management.
- Ensure agents are adequately equipped to deliver quality customer service.
- Promote adherence to KCB service standards and brand requirements.
Reporting & Analytics (5%)
- Monitor network performance, profitability, customer acquisition, and transaction trends.
- Prepare periodic business performance and management reports.
- Utilize data analytics to identify growth opportunities and areas requiring intervention.
- Track agent activity, service quality, and business outcomes against targets.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
- Education: Bachelor’s Degree in Banking/Finance/ Business Administration/Economic/ Marketing or equivalent RQ
- Professional Qualifications: Business field AA
- Master’s Degree: Business Administration AA
EXPERIENCE
- Total Minimum No of Years Experience Required- 6 Years
